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Cancellation Policy

If you change your mind after making a purchase at Moka Pot, you can easily cancel your order using one of the following methods:

Prior to Shipment

If you act quickly, you may be able to cancel your order before it leaves our warehouse. Because time is of the essence, please contact us immediately by phone or email if you haven’t received a shipment notification. Be prepared to provide your name, your contact information and your order number. If we can cancel your order before it ships, we’ll refund your purchase price immediately.

After Shipment

To cancel your order after it has shipped, contact us by phone or email with your name and order number. We’ll notate your account and keep an eye out for the shipment in our return mail. Please return your items in their original state with all packaging materials intact using tracked mail. As soon as we receive your returned items, we’ll issue a refund.

Moka Pot Contact Information 

You can reach us by phone at UK: 0845 634 1808, by email at [email protected] or by using our simple contact form.

All returns should be mailed to:

Moka Pot Returns
55 Knightcott Road
Banwell
Weston Super Mare
Somerset
BS29 6HE
United Kingdom